I.T. Support & Tech Call Center
We offer a wide range of technology services. If you need your ITtech support calls outsourced, our certified technicians are fully qualified to help callers solve specific problems with software or hardware. We are proud to constantly deliver first-contact-resolutions.
We can provide:
- Tier1 (T1/L1),
- Tier2 (T2/L2) Support.
Tier 1 Call Center Support:
When one of your customers call our tech call center looking for an IT or tech support call, they will be greeted by a professional who will ask a couple of questions to better direct the call. By answering the questions our Tier1 representatives ask, they’ll be transferred to a Tier2 representative who will then be able to assist them in fixing their software and hardware problems. Our specialists will know how to assist your customers depending on the nature of their problems.
Tier 2 Call Center Support:
Our Tier2 specialists are fully trained to fix software related problems via remote desktop connections. Our technicians use software that allows them to access the caller’s desktop via the Internet. With the user’s permission, we can take control of the user’s mouse and keyboard and transfer various diagnostic applications to repair the user’s computer. Our tech call center can provide IT support calls to run scans, install antivirus programs, free hijacked computers, etc.
If your business is looking to outsource your IT or tech department processes, Responsive can also help. If your company ever comes into computer trouble, you can call us and we’ll make sure IT support fixes your computer. For a small monthly fee, we can be your outsourced IT division. Responsive Technology has the latest software and equipment to provide safe, encrypted remote support services. Call our tech call center today and find out how you can outsource your customers’ or even your own IT support services!