Outsourced Call Center Services – Supporting Customers Post-Sale

Call Center

There is no better validation of your brand than when a customer purchases your business’s products and services and repeats that transaction again and again. Brands that achieve this sales success know that their work does not end with each purchase. They routinely ensure customers’ satisfaction with their purchases by providing a complete end to end experience of these sales transactions to enhance customer loyalty and retention.

While having an effective customer post-sale strategy is the key to business growth, it can be difficult to execute. Internal sales and customer service teams may have less time for sales if they are also handling post-sale support. Processing product returns can be time-consuming and expensive for your staff.

Outsourcing your customer post-sale support can be critical to your business’s short- and long-term success. With an outsourced customer post-sale support call center, your business has the benefit of professionals handling the process just as your employees would do without the added expense of hiring more staff, paying more salaries and benefits, purchasing more equipment, or providing more office space. When you outsource, you can also offer customer post-sale support 24/7 and during holidays without having to schedule your employees to handle this comprehensive task and scale this service up or down as needed without impacting your staffing.

Having outsourced customer post-sale support means you and your employees can focus on growing your business while at the same time have peace of mind knowing that customers are being well taken care of and primed to make the next purchase from your company. The right professional post-sale support center will be able to handle numerous functions for your business, including:

  • • Support many post-sale scenarios by deploying troubleshooting protocols pre-determined and scripted as you specify
  • • Operate as a seamless extension of your business – greeting customers in your company’s brand name
  • • Perform certain tests in conversation with customers to determine if potentially returned merchandise is actually defective and/or eligible for return
  • • Talk customers through the proper assembly and operation of your products
  • • Dispatch technicians to repair products onsite or retrieve the item for repair
  • • Arrange for the product to be replaced or money refunded, if necessary
  • • Follow up with satisfied customers to get their exact feedback on their experience
  • • Retrieve information from customers that supports your Customer Relationship Management (CRM) system – allowing you to pinpoint critical issues that went well or could be improved and investigate individual cases further

The right professional post-sale support center must have all the robust software, hardware, representative training, skill, and track record of success needed to perform these tasks for you. Responsive Call Center has all of these features plus 40 years of experience in providing exceptional and professional post-sale support to help businesses in many industries grow. Learn more about our post-sale support call center services and how Responsive Call Center can become an affordable asset to the future of your company.

Political Campaign Call Center

Political Campaign Call Center

With the 2020 election season well underway, political campaign strategists who want to make certain that their important calls to voters are being made and answered work with Responsive Call Center to create their Political Campaign Call Centers. Our operators serve as effective representatives of campaigns and are fully trained in and dedicated to respecting all privacy laws and nondisclosure agreements.

For years, we have supported the call center efforts of local candidates’ campaigns and others – including presidential campaigns. Our live operators and sophisticated call center technology put your campaign ahead of the competition in several important ways.

  • • Call Answering and Redirection – When having live, professional operators field calls can make the difference between getting or losing a vote, Responsive Call Center delivers. Trained to answer and route calls as a member of your staff would do and just as you specify, they are invaluable members of your team.
  • • Calling Outbound Leads – Because we know that political campaigns need to conduct significant outreach and often within compressed periods, Responsive Call Center has professional operators available to call all of the potential voters that are important to you. They are trained to treat every contact as an opportunity to influence.
  • • Automated Call Service – This comprises the delivery of your campaign’s pre-recorded audio message delivered to those you specify precisely at the time that is right for your voters.
  • • Press 1 Campaign – When you would like your calls to have the option to transfer to a live operator who can collect data and feedback, Responsive Call Center offers the Press 1 service option.
  • • Local Calling Numbers – Responsive provides these numbers that match your contacts’ locations to help you increase potential voter engagement.
  • • Voicemail Messages – Make sure your message is delivered when your calls go to voicemail. Responsive Call Center’s technology deploys your specially pre-recorded message designed for this purpose.
  • • Comprehensive Campaign Call Reports and Analytics – You have access to completely transparent call analytics in real-time and the ability to shift strategy quickly using information such as how many contacts were reached, their responses and the days and times the calls were most successful.
  • • Responsive Call Center Syncs with Your CRM to Provide Seamless Service – This allows your service to be up and running quickly and makes importing voter information easy.

Responsive Call Center is Your Political Call Center Resource

Responsive Call Center’s operators are well-versed in providing call center services for political campaigns both locally and nationally. We have live operators available 24/7/365 to handle all of the calling services that are vital to a winning political effort. Contact us to learn more about how we can help you create your Campaign Call Center.