Political Campaign Call Center

Political Campaign Call Center

With the 2020 election season well underway, political campaign strategists who want to make certain that their important calls to voters are being made and answered work with Responsive Call Center to create their Political Campaign Call Centers. Our operators serve as effective representatives of campaigns and are fully trained in and dedicated to respecting all privacy laws and nondisclosure agreements.

For years, we have supported the call center efforts of local candidates’ campaigns and others – including presidential campaigns. Our live operators and sophisticated call center technology put your campaign ahead of the competition in several important ways.

  • • Call Answering and Redirection – When having live, professional operators field calls can make the difference between getting or losing a vote, Responsive Call Center delivers. Trained to answer and route calls as a member of your staff would do and just as you specify, they are invaluable members of your team.
  • • Calling Outbound Leads – Because we know that political campaigns need to conduct significant outreach and often within compressed periods, Responsive Call Center has professional operators available to call all of the potential voters that are important to you. They are trained to treat every contact as an opportunity to influence.
  • • Automated Call Service – This comprises the delivery of your campaign’s pre-recorded audio message delivered to those you specify precisely at the time that is right for your voters.
  • • Press 1 Campaign – When you would like your calls to have the option to transfer to a live operator who can collect data and feedback, Responsive Call Center offers the Press 1 service option.
  • • Local Calling Numbers – Responsive provides these numbers that match your contacts’ locations to help you increase potential voter engagement.
  • • Voicemail Messages – Make sure your message is delivered when your calls go to voicemail. Responsive Call Center’s technology deploys your specially pre-recorded message designed for this purpose.
  • • Comprehensive Campaign Call Reports and Analytics – You have access to completely transparent call analytics in real-time and the ability to shift strategy quickly using information such as how many contacts were reached, their responses and the days and times the calls were most successful.
  • • Responsive Call Center Syncs with Your CRM to Provide Seamless Service – This allows your service to be up and running quickly and makes importing voter information easy.

Responsive Call Center is Your Political Call Center Resource

Responsive Call Center’s operators are well-versed in providing call center services for political campaigns both locally and nationally. We have live operators available 24/7/365 to handle all of the calling services that are vital to a winning political effort. Contact us to learn more about how we can help you create your Campaign Call Center.

Pay Per Call Campaigns

Pay Per Call Campaigns

Popular and effective, pay per call campaigns are a favorite of expert marketers who want to track their success. They use them to drive online sales and leads through digital channels in the most cost-effective way. Due to the increased volume of calls that accompany pay per call campaigns, businesses that deploy them often partner with a professional call center to handle the heightened call volume and manage its flow.

In a pay per call campaign, a company creates its call-based marketing campaign for an online publisher to launch. After launching, the publisher receives credit for all of the calls the campaign generates, at differing levels of compensation based on factors such as length of the call and whether the call yields a sale.

While pay per call campaigns, by definition, drive customers to connect with a company by phone, most businesses don’t have a call center to effectively handle this increase in phone calls. The result can be a loss of sales and even the company’s reputation if these calls are not professionally handled. The customer experience in making a call through a pay-per-call program should be very much the same as their calling a business directly. When these calls are professionally handled, they represent your brand just as you and your employees do.

Professional call center operators typically run the calls they take for pay per call campaigns through a single call center line. Equipped with scripts and protocols for maximizing each call, they can handle a surprisingly large call volume on your behalf. This operator staff can scale up or down as needed – a benefit most companies can’t leverage unless they outsource to a call answering service. Operators are also are equipped with the latest technology so that you have complete visibility and control over call traffic and customer experience. Calls can be filtered by time, region and other factors, and their flow is carefully managed.

Responsive Call Center has partnered with many companies to deliver effective call center solutions for customized pay per call campaigns. Our experienced team of operators has managed call flow for companies in many industries; they are available all day, every day to handle your calls as an extension of your team so you never miss your customers’ calls again. Contact Responsive Call Center to find out more about how we can help your pay per call campaign deliver sales for your business.

Snowed In? A Call Center Can Help You

All it takes is one bad snowstorm to disrupt your company’s telephone service. And when extreme weather conditions hit, your staff may not be able to get into the office to take your customers’ calls even if your telephone system is working. The solution to these problems is to have a contingency back-up plan with a professional call center based in a different location that can cover your customers’ calls when your staff is snowed in or your telephone service is down.

Professional Call Center Partnership

A professional call center partners with you to take your business’ calls whenever you and your staff are unavailable. If you are snowed in, they provide a full range of communication services based on your preferences and protocols.

Call center professionals work with you before a crisis to create scripts and protocols for agents answering your calls to follow. Protocols also include how you would like your calls routed and how you would like to receive your messages. With all these arrangements made prior to you getting snowed in, your call center agents are ready to take your business’ calls precisely as you have specified and can begin doing so at a moment’s notice. At Responsive Call Center, we can handle all of your communication needs 24 hours a day, 7 days a week on an as-needed basis.

  • Call Answering – Whenever you need call answering and message delivery back-up, Responsive Call Center’s experienced agents are available.
  • Message Notification – You decide how you would like your messages delivered – to your cell phone by text, by pager or via landlines, email, or fax.
  • Email – Responsive Call Center’s agents can answer both inbound and outbound emails as you specify.
  • Appointment Scheduling – Responsive Call Center makes sure this function continues so you never miss the opportunity to serve your customers.
  • Emergency Dispatch Scheduling – If your staff needs to be dispatched on an emergency basis, our professional agents can handle the task according to your company’s protocols.

For over 40 years, Responsive Call Center has been there for companies needing call management services during emergencies including staff being snowed in. We have trained live operators available all day, every day so there is no reason to worry about how your calls will be handled. You’ll never rely on answering machines or automated systems again, and your customers will sing your praises for it.

Contact us to find out how we can help you best manage the calls that are most important to you when your team is snowed in or unavailable for any reason.

Expanding Operations? It May Be Time for a Call Center

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As you expand operations, you will want to carefully evaluate its customer service performance and set new goals. In that process, you may find that your resources to achieve these goals require a boost. Often, outsourcing customer service to a professional call center is the answer to a company’s ability to provide exceptional customer service as it grows.

Here are five ways to tell if outsourcing your customer service to a call center operation is right for your business:

  1. Booming Business/Not Enough Staff
    • As you grow, it’s important to be sure that your customers are still receiving the care and attention they expect. When you review your customer service performance in light of the growth you have experienced, chances are good you will see that you require more support. One way to make sure this crucial aspect of your company’s growth is being handled properly is to outsource your customer service to a call center. Otherwise, you may need to add staff that your business may not be ready for yet.
  2. Need to Scale Staff as Required
    • If your business has a seasonal aspect or if your customer service requirements fluctuate, it’s important for you to have the ability to scale related staff up or down. You may have found that managing this function internally is difficult due the excessive cost and staff needed to do the repetitive hiring and training involved. If so, the problem can be solved by working with a call center that you can contact whenever you need customer service help – rather than taking the time and expense to hire more staff.
  3. Need Professional Customer Service Staff
    • One way to boost customer loyalty and keep expanding operations is to make sure your company is making the most of its customer service function. If your staff is struggling to service customers and use each contact with them as an opportunity to provide more products and services, it’s time to work with a call center. Our call center staff is highly trained and experienced in customer service techniques. They follow any protocols and scripts your company has to make certain your customers are receiving service you are proud to offer.
  4. Need to Save Money
    • Building customer service staff and investing in the technology to make certain that your company’s customers are receiving the best care is expensive. If saving money is important to you, it’s time to consider working with a professional call center that has top-quality customer service professionals and state-of-the-art systems and technology ready to support your company.
  5. Need 24/7 Customer Service Coverage 365 Days a Year
    • Every time one of your customers contacts your company there is an opportunity to expand operations. However, hiring staff to be available on this constant basis is expensive. Consider working with a call center so you never miss a call and know that your customers are being helped by professionals – and at a much lower cost than using internal staff for the purpose.

Why Responsive Call Center is the Right Call Center for Your Expanding Business

For more than 40 years, Responsive Call Center has created and managed call flow for companies in many industries. We have live operators available all day, every day to handle your business calls the same way you would so you do not have to rely on answering machines or automated systems. Our state-of-the-art equipment and highly trained staff allow us to make sure you never again miss your customers’ calls. 

Contact us to find out more about how we can help you best manage the calls that are most important to your business. 

 

The Call Center Experience

The Call Center Experience

As more and more businesses work with call centers to boost their company’s customer service and sales programs, the industry has kept pace by creating state-of-the-art operations facilities. All successful modern call center operations have a carefully planned and comfortable work facility, the latest communications, connectivity, and data storage technology, as well as a motivating culture.

Carefully Planned Work Facility

Call center headquarters are typically designed in an open office plan that facilitates communication among staff. While many have cubicles to provide some level of privacy for staff conducting individual tasks, their walls are generally around half the size of typical cubicles to best meet the need for team communication among operators. Cubicle walls are typically freestanding and portable, so they can be moved according to the changing staff requirements of the center.

Desks and other work surfaces are adjustable to meet the varying ergonomic needs of individual staff, and adjustable chairs are chosen with staff comfort in mind. They typically have small wheels that allow for fast movement in small spaces. Managers usually have offices stationed around the periphery of the cubicle area. These all will have glass walls on the side of the offices that face the cubicle area for staff supervision purposes.

Restrooms and break rooms are important respite areas for call center staff, who are usually doing intense, repetitive, and highly time-sensitive work.  These are typically outfitted with a greater amount of supplies than those of more traditional businesses to support shift work. Break rooms will be outfitted with a range of snack, beverage, and meal options available from computerized vending machines – in addition to complimentary cool water, coffee and tea. The staff enjoys their breaks at the room’s tables, chairs, and sofas.

Communications, Connectivity, and Data Storage Technology

At the heart of all call centers is the technology used to communicate among staff and with clients. Also key are the data storage systems. These include:

  • Desktop computers with several screens that allow for multi-tasking
  • Wireless headsets that facilitate the operators’ ability to type and retrieve files relevant to calls
  • Central tracking software that distributes waiting calls in the order they were received and gauges the time operators spend on each call
  • Uninterrupted power source so the center functions under any circumstance
  • Data storage devices
  • Data connectivity devices
  • Voice connectivity devices
  • Interactive voice response (IVR) system to collect sensitive data
  • A customizable customer relationship management (CRM) system to suit individual clients needs

Motivational Culture

Having a motivational culture within a call center is essential. Perhaps more than anything else, the culture of a company affects how its staff delivers customer service. Several techniques have proven successful over the history of the call center industry, such as:

  • Visible and accessible managers
  • A program to recognize and reward success on a regular basis
  • A protocol for suggestions from staff
  • Available coaching and skills-building education
  • Consistent policy implementation

Responsive Call Center has all of the above and more.

Responsive Call Center has managed call flow for many industries, including medical, legal, transportation, HVAC, plumbing, real estate, property management, construction, government, leisure & travel, and much more for over 40 years. We have live operators available all day, every day to handle your business calls the same way you would so you do not have to rely on answering machines or automated systems. Our state-of-the-art equipment and highly trained staff allow us to make sure you never miss your customers’ calls again.

Contact Responsive Call Center to find out more about how we can help you best manage the calls that are most important to you.