Top Industries for Call Centers – What to Expect in 2021

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With a challenging 2020 now behind us, many businesses are taking lessons learned about their customer experience programs over the past year and creating more effective ways of communicating in 2021. Industries worldwide that adopted the strategy of using call centers to provide critical support to customers during the COVID-19 pandemic are now making this… Read more »

Live Answering – Why it’s a Smart Investment for Financial Industry

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Providing your financial institution’s customers with live answering services is both the gold standard in customer service and a way to boost sales. The right Responsive Call Center partner is highly experienced in the financial industry’s complex regulations and detailed information gathering requirements. Responsive Call Center has provided live answering services to businesses in the financial industry… Read more »

Customer Service Outsourcing: Retail Industry Guide

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Amidst the existential challenges currently facing the retail industry, many businesses are seeking new solutions to deliver more sales and greater customer satisfaction. One trend that retailers have begun to leverage in their search for greater audience engagement is deploying an omnichannel-based sales strategy. Omnichannel is a cross-channel, content-based strategy that businesses are using to… Read more »

Outsourced Call Center Services – Supporting Customers Post-Sale

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There is no better validation of your brand than when a customer purchases your business’s products and services and repeats that transaction again and again. Brands that achieve this sales success know that their work does not end with each purchase. They routinely ensure customers’ satisfaction with their purchases by providing a complete end to… Read more »

Customer Service Post-COVID-19: How Call Centers Can Play a Role in Your New 2020 Strategy

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As we move into the business reopening stage of the COVID-19 pandemic, companies in virtually every industry are facing new challenges in how they manage customer and prospective customer calls. Although many companies were able to function throughout the COVID-19 crisis, rules permeated by states and cities sending their populations into lockdown are experiencing different… Read more »

Political Campaign Call Center

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With the 2020 election season well underway, political campaign strategists who want to make certain that their important calls to voters are being made and answered work with Responsive Call Center to create their Political Campaign Call Centers. Our operators serve as effective representatives of campaigns and are fully trained in and dedicated to respecting… Read more »

Pay Per Call Campaigns

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Popular and effective, pay per call campaigns are a favorite of expert marketers who want to track their success. They use them to drive online sales and leads through digital channels in the most cost-effective way. Due to the increased volume of calls that accompany pay per call campaigns, businesses that deploy them often partner… Read more »

Snowed In? A Call Center Can Help You

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All it takes is one bad snowstorm to disrupt your company’s telephone service. And when extreme weather conditions hit, your staff may not be able to get into the office to take your customers’ calls even if your telephone system is working. The solution to these problems is to have a contingency back-up plan with… Read more »

Expanding Operations? It May Be Time for a Call Center

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w As you expand operations, you will want to carefully evaluate its customer service performance and set new goals. In that process, you may find that your resources to achieve these goals require a boost. Often, outsourcing customer service to a professional call center is the answer to a company’s ability to provide exceptional customer… Read more »

The Call Center Experience

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As more and more businesses work with call centers to boost their company’s customer service and sales programs, the industry has kept pace by creating state-of-the-art operations facilities. All successful modern call center operations have a carefully planned and comfortable work facility, the latest communications, connectivity, and data storage technology, as well as a motivating… Read more »