Our Agents follow intense and constant call center service training programs to acquire skills, product knowledge, and call center company business understanding to consistently deliver outstanding call center customer service.
Our call center solution technical staff has experience in all facets of telecommunications including telephone, paging, cellular, two-way radio, videoconferencing, internet, and networking. The call center services technical staff is available 24/7 to ensure rapid problem resolution. At the same time, we develop call center agency software to make sure our operators know exactly what to say and when to say it. We can integrate our call center services systems to yours to become an extension of your company.
We offer a myriad of call center outsourcing telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software CTI enabled phone applications, Customer Satisfaction Research to monitor agent behavior and effectiveness.
We are members of ATSI, CamX, and NAEO.