Responsive Call Center Leadership

Our answering service management team has many years of experience in call center, telephone answering and operational call management. Our flat answering service outsourcing management structure enables effective decision-making which ensures a fast response to any request from our clients, giving us the opportunity to customize our services.

Work Environment

Our team will focus efforts on workforce management. We will make sure through our training and HR departments that we constantly elevate the skills and knowledge of our operators. More importantly, our leadership has put in place performance and development plans to make sure our operators are happy and motivated to perform their job to the best of their ability.

Our friendly and up-beat work culture has paid off and ensures operators arrive to work when they’re scheduled to and in good spirit. Our management team constantly helps our employees envision what their short and long-term goals are so they stay determined to reach that objective and perform well.

High Standards

All our answering service representatives are monitored and constantly tested to evaluate their performance. We have a team that strives for perfection and seeks constantly opportunities for improvement . We have in-house quality assurance department that listens to calls and ensures operators are following procedures by marking off checklists. The representatives are given a score and advised after analyzing a certain number of their calls. If needed, operators are pulled off live calls and go through a customized training session until their performance meets “gold” standards.

Seasoned Supervisors

All our operators work under the close supervision of our Supervisors who have many years of experience in national phone service, call center operations and problem resolution. Our live operators are trained to follow procedures and to resort to their supervisor who can also take care of escalated calls. All of our supervisors report to their regional managers and provide weekly reports so upper management is aware of operations. Supervisors meet in a weekly basis with their supervisees to exchange ideas.

Executive Team


  • George Otte
    George Otte

    CEO / President

    George Otte

    George Otte
    CEO / President

    George Otte, entrepreneur at heart, started a local, South Florida computer repair company at the young age of 21. His business provided successful regional technical support to nearby homes and small businesses in the area. Three years later, George expanded his business by pioneering the remote repair industry and began servicing computers via the Internet nationwide. To support his remote services, George hired on-call technicians in different locations and decided to outsource his main office of operations in Lima, Peru.

    In 2006, George completed the acquisition of Geeks on Site of Dallas, TX and merged it to his nationwide operations. After testing methods that would lead to a profitable growth in a scalable manner, George succeeded and was able to open additional call center agencies.

    In 2012, George founded Responsive Answering, a nationwide telephone answering service. During the first few months, George was able to acquire three answering service companies in Pennsylvania and South Carolina. He now manages several facilities in different locations.

    Later in 2013, George acquired Phase V, an existing fulfillment, direct mail, and contact center with a diversified portfolio of customers, including work dating back to the early 1980s.
    George continues to encourage innovation as well as successful business growth. Recently in 2015 George founded Otte Real Estate, a privately-held real estate investment firm.

    From the early days and initial employees in South Florida to the current Geeks on Site team of over 100 full time and 200 part-time workers in the U.S., Peru and Nicaragua, George is a strong believer of “hands-on” management.

    George graduated from Florida International University and has a Bachelor’s Degree in Business Management. He earned a Microsoft Certified Systems Engineer (MCSE) Certification just a year out of high school.

    George enjoys regular travel both for business and pleasure between offices throughout the Americas and Europe.

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  • Vivian Borja
    Vivian Borja

    Vice President

    Vivian Borja

    Vivian Borja
    Vice President

    Vivian Borja is the Vice President for the Otte Polo Group and its subsidiaries. Vivian is a dynamic, multicultural and multi-lingual senior marketing professional and has over 15 years of experience.

    Vivian earned her MBA degree from Florida International University in 2003. Since then, she has built a reputable track record of business development and market share growth in places such as Johnson & Johnson, Covidien, and Western Union. The cornerstone of her philosophy is team building coupled with creativity and innovation to see market trends and anticipate growth; which has been the nucleus of her success in the consumer market, financial, IT and medical products and service industries.

    Vivian has been responsible for the diversification of customer acquisition channels, as well as the development of advertising programs for all of Otte’s companies & customer segments (B2C & B2B) that have positively impacted the organization’s business expansion.

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Management Team


  • Gabriel Echeverria
    Gabriel Echeverria

    Director of Operations

    Gabriel Echeverria

    Gabriel Echeverria
    Director of Operations

    Prior to joining our team, Gabriel established a successful performance record at SITEL. Over the course of 8 years, he had held several positions, including Operations Manager. Throughout his career, he has successfully achieved quality processes and has increased performance standards. He is a motivated and strategic manager that strives for team efficiency and service excellence.

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Site Managers


  • Casey Meredith
    Casey Meredith

    Operations Manager

    Casey Meredith

    Casey Meredith
    Operations Manager

    Casey Meredith has over 9 years of experience in the call center and answering service industries. She joined our Pittsburgh location in 2007 as an agent, later promoted to supervisor, and since then has been a proactive member of our team. Her inquisitive nature promoted an interest in industry systems and software which lead to her being involved in IT. Casey’s hands on experience and innovative outlook offer our client’s new service opportunities that meet each and every one of their needs.

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  • Joe Estep
    Joe Estep

    Operations Manager

    Joe Estep

    Joe Estep
    Operations Manager

    Joe has over 24 years of experience in customer facing roles in both Account Management and Customer Service. He has a history of equipping and empowering his teams to provide exceptional customer services while meeting and exceeding customer service metrics. Prior to joining Responsive, Joe worked in the BlueCross BlueShield system for 22 years.. He is a strategic thinker, always looking for areas to improve efficiency and service.

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Sales Team


  • Joe Dickinson
    Joe Dickinson

    Sales Executive

    Joe Dickinson

    Joe Dickinson
    Sales Executive

    With over 35 years of sales and management experience on a national level, Joe has developed a seasoned portfolio. He joined Responsive Answering Service in 2012 and he continues to thrive while currently based in the Pittsburgh, PA Office.

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  • Chris Jamison
    Chris Jamison

    Sales Executive

    Chris Jamison

    Chris Jamison
    Sales Executive

    Chris joined Responsive in the year 2016. He has over 25 years of experience working in sales and brand development, and has established a profound understanding of international sales, finances, and business development. He is recognized as a dedicated and charismatic member of the technology and telecommunications industries.

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  • Maria Rios
    Maria Rios

    Sales Executive

    Chris Jamison

    Maria Rios
    Sales Executive

    Maria holds a Bachelor’s Degree in Hospitality Management with over 5 years of experience in Logistics and International Trade. Studying in different countries around the world has taught her about diversity, culture and having a global mind-set. She is a highly motivated and professional sales representative who works on developing a new experience for our customers in their communications. With her excellent interpersonal skills and customer-focused attitude, Maria is committed to providing the best call management solutions for our customers’ needs.

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Account Managers


  • Deb Goff
    Deb Goff

    Account Manager

    Deb Goff

    Deb Goff
    Account Manager

    Deb earned her Bachelor’s Degree in Education from Duquesne University and went on to receive her Masters in Pastoral Counseling. She utilized her degrees as a teacher and counselor for 15 years before moving back to Pittsburgh in 2002 where she began working with a major BPO company as a Training & Quality Manager.
    Deb currently works with Responsive as an Account Manager, connecting the needs of our clients to the skills of our agents and building foundations for successful partnerships.

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  • Kerry Warren
    Kerry Warren

    Account Manager

    Kerry Warren

    Kerry Warren
    Account Manager

    Kerry Warren has over 25 years of experience working in answering services and medical practice call centers.. He has worked as an agent, a team lead, a supervisor and is now the Account Manager in our Georgia office.
    Kerry has a depth of knowledge of the answering service industry and is able to apply that to meet the needs of our clients. Kerry has a desire to satisfy every client and is always willing to go the extra mile to ensure that is done.

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