Responsive Call Center has an ample portfolio of clients that use our call center services. They range in size from Fortune 500 companies to small one-man businesses. The account complexity varies by industry, but our commitment to excellent call center customer service does not.

Our 40 years of experience have taught us the proper procedures to integrate our call center service business to yours. Intensive call center solutions training and post-integration monitoring of our representatives ensure client satisfaction. Our call center company agents are fully aware of the importance of their roles and deliver the expected results.

Here’s what our customers are saying about us:

We have used Responsive Call Center for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
Debra Black
Dr. David Markle office

They’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Call Center is great about correcting issues as they may arise. They are essential to the operations of my business. Customer for life.
Vann Hamby
Hamby Roof Repair

Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and provides call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
Cindy Perry
Marietta Dermatology

We have used Responsive Call Center Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
Vickie Broadfoot
Clairmont Pediatrics

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Call Center. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.
Jenifer Ashner
Compliance and Quality Director
Chartwell Home Infusion and Specialty Pharmacy

Responsive Call Center is so supportive and ready to help when needed. When we had recent technical phone system issues, we had to put our phones on service for a day and a half, which of course were our two busiest days of the week. RCC was there to take every call and message so that no call was missed. They did this with an attitude of helpfulness, teamwork, and professionalism. We truly appreciated their having our back and providing great customer service to our patients. They are great to work with!”
Melanie M. – Senior Practice Manager – Orthopedics
Tri-Rivers Musculoskeletal