Healthcare Call Center Services

Responsive Call Center has most experience in working with Doctor and hospital calls. We offer a healthcare call center service 24/7 for your healthcare office no matter when patients call. Give your clients a world-class service with our award winning and experienced live healthcare call center agents who know exactly how to respond to healthcare related calls.

Healthcare Call Center Scripts

Our healthcare answering service agents follow customized scripts based on the needs of your particular healthcare office.  With Responsive Call Center your calls can be delivered by text, pager, email, fax or voicemail to whomever you request. Our healthcare call center agents can patch/dispatch calls directly to your on-call doctor or whomever needs to be connected with the caller immediately.

Training and Monitoring

Our hospital call center representatives understand how sensitive healthcare issues are, and are trained to respond accordingly. They’re constantly monitored to ensure your calls are being taken care of properly.

Privacy

We are fully HIPAA compliant. Responsive Call Center is a call management company specially trained to deal with patient calls. We become a healthcare call center that is available 24 hours a day, 7 days a week. Responsive is 100% compliant with data protection laws including:

  • HIPAA;
  • FACTA;
  • COPPA;

We optimize customer/patient communication so healthcare practices can improve their quality of service while cutting down on expenses. We provide both inbound and outbound health care call center services for your medical facility around the clock. Read through our testimonials below and find out how we can become a healthcare answering service for your medical practice.

Testimonials:

“We have used Responsive for twenty-plus years – which, in and of itself, is a testimonial of their competence. We demand a lot out of Responsive due to the nature of our business – emergency-based specialty dentistry. Compounding this is our four office locations, six doctors, evening appointments and Saturday hours. The level of service they provide, the technical competence of Responsive and the friendly demeanor of their staff adds value to our dental practice. Associated Dental Specialists has continued to grow and expand over the years, in part, because of our working relationship with Responsive. I highly recommend them!”

“In the time we have used Responsive we could not be happier with the level of service we have received. In working with other companies in the past years, we have found your company to be at the top of the game. Your staff is extremely efficient, friendly and helpful to us as well as our patients. We really appreciate and look forward to many more years with you.”

“Our office has used Responsive Call Center for several years now and we couldn’t run our business without them. We used to have answering machines and they were never dependable. I know that when I switch phones to their service that our messages will be handled in a professional & kind manner. I especially like the faxed documentation we receive two times a day. These faxes are dated and clocked in so we can keep them for any liability issues that might arise in the future. Our office truly appreciates the fine work of their staff and how really difficult their job can be.”

“We feel that our service with Responsive is excellent. The staff is aware of our needs and makes supreme effort to accommodate us. Professional, kind and in 5 years we have never had a complaint against them.”