Open Positions

For over 40 years, Responsive Call Center has been a leading provider of outsourced answering services. Headquartered in the United States, Responsive Call Center has several call centers across the western hemisphere. If you’re the kind of person who enjoys helping others over the phone, Responsive Call Center may provide you with the career you seek! We are one of the fastest growing answering service companies in our industry and currently employ hundreds of operators.

Here at Responsive we’ve built a strong team of people who do great work and enjoy helping others. Customer service isn’t just about answering the phone, it’s about helping make someone’s day a little easier and a little brighter with every interaction.

Call Center Representative (Fort Myers)

Date Posted: 8/19/2018

Description

Please note this is a Full time position. Shifts needed are between 7am – 11 pm

  • Schedules may be adjusted based on business need.
  • Respond to inbound telephone calls according to script.
  • Provide customer service to callers – answer questions, relay messages to clients.
  • Take orders for client products and services following scripts.
  • Calmly attempts to resolve and de-escalate any issues
  • This is not a temporary position

Job Location: Fort Myers

Call Center Representative (Inbound) – GA

Date Posted: 8/19/2018

Description

*Part time and full time positions available*

  • Respond to inbound telephone calls.
  • Provide customer service to callers – answer questions, relay messages to clients.
  • Take orders for client products and services following scripts.
  • Calmly attempt to resolve and de-escalate any issues
  • This is not a temporary position

Job Location: Marrieta, GA

Call Center Representative (Inbound) – PA

Date Posted: 8/19/2018

Description

Respond to inbound telephone calls

  • Provide customer service to callers – answer questions, relay messages to clients.
  • Take orders for client products and services following scripts.
  • Calmly attempts to resolve and de-escalate any issues
  • This is a not a temporary or seasonal position

Job Location: Pittsburgh, PA

Amtelco IS Programmer

Date Posted: 09/01/2018

Description

  • Utilizes Amtelco software in the programming, setup, and maintenance of contact center.
  • Provides support to contact center employees and management
  • Participates in project design, contributing technical insights and ideas.
  • Troubleshoots, tests, and maintains system components
  • Previous experience in programming, software development, or other related fields
  • Knowledge of Java, Python, or other programming languages
  • Familiarity with relational databases such as MySQL, Oracle, and SQL Server
  • Strong problem solving and critical thinking skills
  • Strong attention to detail

Job Location: Marietta, GA

Amtelco IS Programmer

Date Posted: 09/01/2018

Description

  • Utilizes Amtelco software in the programming, setup, and maintenance of contact center.
  • Provides support to contact center employees and management
  • Participates in project design, contributing technical insights and ideas.
  • Troubleshoots, tests, and maintains system components
  • Previous experience in programming, software development, or other related fields
  • Knowledge of Java, Python, or other programming languages
  • Familiarity with relational databases such as MySQL, Oracle, and SQL Server
  • Strong problem solving and critical thinking skills
  • Strong attention to detail

Job Location: Pittsburgh, PA

IT manager (Fort Myers)

Date Posted: 09/05/2018

Description

  • Minimum 3 years of experience in computer technical support and network administration
  • Experience managing a help desk team
  • Advanced level of English- writing, reading, and speaking
  • Degree or certification in IT, MIS, Computer Engineering or similar field
  • Strong understanding of VPN, IIS, DMZ
  • Experience with Network Infrastructure and configuration of routers, firewalls, and switches
  • Experience with voice over IP technologies

Job Location: Fort Myers, FL

IT manager (PA)

Date Posted: 09/05/2018

Description

  • Minimum 3 years of experience in computer technical support and network administration
  • Experience managing a help desk team
  • Advanced level of English- writing, reading, and speaking
  • Degree or certification in IT, MIS, Computer Engineering or similar field
  • Strong understanding of VPN, IIS, DMZ
  • Experience with Network Infrastructure and configuration of routers, firewalls, and switches
  • Experience with voice over IP technologies

Job Location: PA

Amtelco IS Programmer (Fort Myers)

Date Posted: 08/02/2018

Description

  • Utilizes Amtelco software in the programming, setup, and maintenance of contact center.
  • Provides support to contact center employees and management
  • Participates in project design, contributing technical insights and ideas.
  • Troubleshoots, tests, and maintains system components
  • Previous experience in programming, software development, or other related fields
  • Knowledge of Java, Python, or other programming languages
  • Familiarity with relational databases such as MySQL, Oracle, and SQL Server
  • Strong problem solving and critical thinking skills
  • Strong attention to detail

Job Location: Fort Myers, FL

Call Center Representative (Inbound) – Fort Myers

Date Posted: 06/04/2018

Description

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Location: Fort Myers, FL

Personal Information


Level of Education (Select the highest level)


References

(Please provide the name and phone number of three non-related references that have knowledge of your recent work experience):


Background

Have you ever applied/worked for Responsive Answering before?
Yes No 

Do you have friends/relatives/acquaintances currently working or that have worked in the past in the company? Yes No 

Have you been convicted of a felony within the last 10 years?

Have you ever been a party to a lawsuit (either as plaintiff or defendant)?

List the last three places where you have worked, starting with the most recent, and the reason for leaving:

List the last places where you have lived in the past 5 years:

From To

From To

From To

From To

From To


Availability

Please list the days/times available to work.

Monday to

Tuesday to

Wednesday to

Thursday to

Friday to

Saturday to

Sunday to

Able to work split schedule? Yes No 


Attachment

Resume:


Employment Desired

Type of employment desired  Full-Time Part-Time Seasonal

Are you currently employed? Yes No 

If so, may we contact your current employer? Yes No 


 Yes I AUTHORIZE RESPONSIVE CALL CENTER OR ITS DESIGNATED AGENTS TO CONDUCT A COMPREHENSIVE REVIEW OF MY BACKGROUND. I UNDERSTAND THIS MAY INCLUDE EMPLOYMENT HISTORY, EDUCATION BACKGROUND, CHARACTER REFERENCES, DRUG TESTING, CIVIL AND CRIMINAL PUBLIC RECORDS. I further authorize any individual, company, firm, corporation, or public agency (including the Social Security Administration and law enforcement agencies) to divulge any and all information, verbal or written, pertaining to me to Responsive Call Center or its agents. I further authorize the complete release of any records or data pertaining to me which the individual, company, firm, corporation, or public agency may have, to include information or data received from other sources. Responsive Call Center and its designated agents and representatives shall maintain all information received from this authorization in a confidential manner in order to protect the applicants personal information, including but not limited to, address, social security numbers, and dates of birth. Responsive Call Center is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

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