Scale Your Business: Let Responsive Help with Order Management

Let Responsive Help with Order Management

Handling repeated incoming calls and managing orders from customers can be hard to keep up with as your business grows requiring you to quickly scale your order management process. When customers call to place orders, placing them on hold while they wait for someone to become  available can result in lost sales. At the same time, you would hate to tell your team to rush through their sales calls because you are trying to provide the best customer care possible or miss out on any cross-sale opportunities simply because team members are trying to quickly clear call ques.

What if we told you there is a better alternative? And that you would be able to allocate your limited time to more important matters yet still have orders being handled with excellent customer service!

With Responsive Call Center on your side, we work as an extension of your own private team managing your customer’s orders and providing the same exceptional service you would expect from your internal teams. Our call center experts can assist with taking orders and processing them all year round, even during your peak season!

If you already have an Order Management System (OMS) in place, the representatives at Responsive Call Center will be trained to work with your system per your directives. They are able to follow your instructions for:

  • • Lead capturing
  • • Validating information
  • • Fraud checking
  • • Sourcing
  • • Confirming deliveries
  • • And more

Our goal is to act as an extension of your internal teams so we train our call center representatives to provide the important information your customers are looking for each and every time they call. Experienced operators can provide the following:

  • • Product information
  • • Stock availability
  • • Order status
  • • Dispatch management
  • • And more

Should a problem arise during a call, our call center representatives are able to rely on the expertise of a supervisor or pass a call on to be handled by a supervisor. We understand that escalated calls should be handled professionally and promptly so we are ready to do so.

Responsive Call Center knows that order management is critical to your success and outsourcing this aspect of your operation to experienced professionals helps you cut costs and improve the order processing experience for your customers and lets you focus on growing your business instead.

Call Responsive Call Center today to discuss how we can help you meet your goals for Order Management.

Order Taking: Sure, We Can Help

Order Management

A phone ringing with customers eager to place orders is a positive sign for your business growth but to ensure customer satisfaction the order must be taken down properly. Order taking and management requires time and attention to detail.

If your growing business needs customer service representatives who can answer calls and take orders, Responsive Call Center’s team of professional representatives can help your business. We are available to take orders and process them 24/7. Our representatives can provide:

  • Product information
  • Stock availability
  • Order processing
  • Order status updates
  • Dispatch management

Does your business already have an Order Management System (OMS) in place? No problem. We will work with your team to ensure our representatives are fully trained and well versed in how to use your OMS so it can be integrated with our own system. Every member of our call center order management team follows processes including:

  • Lead capturing
  • Validating information
  • Fraud checking
  • Sourcing
  • Confirming deliveries

Our live order management call center representatives are able to provide customers with tracking information and details. If your company works with consultants, repairmen, or stores that only serve customers in a specific geographic area, we can merge your database with our system so that your customers always have the most accurate information possible.

Responsive Call Center’s team is well trained and our call centers are fully equipped and staffed to take and process your orders according to your specifications. There are always supervisors on hand to monitor calls and support our representatives if anything urgent comes up or if there are any escalated calls. We will treat every caller with the utmost respect and professionalism so they always feel their needs are being met. As your partner in this endeavor, Responsive Call Center takes this responsibility seriously and will ensure your callers feel as though they are speaking to members of your own team.

We understand your business is your main priority, so let us take care of the rest. Call us today to see how we can help – (855) 969-0009.

When Disaster Strikes, We’re Here to Make Sure Your Customers Are Taken Care Of

Hiring an Answering Service Before a Disaster Strikes

We have recently seen the damage that a natural disaster, such as a hurricane, can do to a community. A natural disaster can happen at any time, sometimes without warning and if we are lucky, the worst that we will deal with is a lack of power. Therefore, it’s important to always have a disaster recovery answering service ready for action.

But, if you own a business, especially one that has customers all over the country and relies heavily on Internet access, phones, and electricity to run successfully, a storm could wipe you out.

While some businesses can take months to years before they fully recover, a lot of businesses don’t come back because the loss of business during the aftermath was too financially damaging. The government actually estimates that roughly 40% of small companies never reopen following a weather-related disaster.

If a lot of your business is conducted over the phone, it is critical to have a back-up plan to safeguard your business, such as a disaster recovery call center.

Plan for the Worst and Hope for the Best

The idea of a natural disaster coming in and wiping out our communities is horrible in and of itself. And while the chances of this happening are slim, we have to plan for the worst.

In areas that are prone to earthquakes, all new construction takes this into account. In areas where extremely cold weather can turn into dangerous blizzards, our city government plans for school closings. Homes in hurricane areas often come with hurricane shutters or impact windows, but what are we doing to protect our businesses? Most often, the phone lines are down as well, so these solutions will not help our business function as usual.

Keep Business Booming – While You Work on the Repairs

Professional answering services can manage business calls, such as canceling appointments, notifying customers of the situation at hand, or even taking orders for customers who are not in the same area. An answering service can also manage notifying your employees about the current conditions at your business and whether or not they will need to report to the office. All of these duties taken off your hands, can bring you peace of mind.

Every region of the globe faces potential risks for natural disasters and the best way to handle them is to be prepared. Stock up on food and water, learn where the nearest shelters are, have backup generators, come up with an emergency plan and having a safeguard for your business to avoid experiencing downtime.

Call Responsive Call Center to discuss how we can help you be better prepared when disaster strikes.

Industry Spotlight: Construction

Construction Call Center Services

When was the last time you drove by a quiet construction site?

Construction sites are far from quiet making them a very difficult place to take a phone call if you have any hope of hearing the person on the other end.

Construction sites are notorious for being loud, and require a great deal of attention to detail, as well as the different things going on around. Construction workers need to be focused on their surroundings to maintain their safety and the safety of those around them.

A professional call center can act as a middleman for these calls, gathering valuable information and delivering this information to the site manager in any format such as a text message, an email or a call at a specified time. Call center services for construction businesses can make a huge impact in the day-to-day communication between the construction business and the client.

Stay Focused on the Job

Safety comes first, always. Every call that comes in to your construction company is important but can also be an  interruption that may lead to injury or damage to the property you are working on. Let professional call center agents handle incoming calls so that you can maintain safety on the job site at all times.

Never Miss a Call Because You Didn’t Hear Your Phone

Calls coming in can range from highly critical (investors or property owners with urgent questions) to scheduling appointments, employee questions, to even neighbors looking for information.). Construction sites are loud, and it is often difficult to maintain a conversation, let alone hear a phone ringing. Missed calls are never good for business. A call center will answer every call, and handle delivering the details to you in a convenient manner.

Construction is a complicated business that can become even more difficult when calls are coming in on the job site. Lean on a professional call center service to ensure the job site is safe and that all of your calls are answered timely and professionally. Professional call center services for construction businesses help companies maintain efficient communication with clients, vendors, investors, suppliers and employees.

Call Responsive Call Center today to discuss the options available to your construction company.

Call Centers Can Increase Effectiveness with Social Media

Call Centers Can Increase Effectiveness with Social Media

Communication between a business and a customer no longer only exists over the phone or in person. Social media started as a way for individuals to connect with friends, family, and like-minded individuals in a common network. As these networks became increasingly popular, businesses found value in joining in the conversations or starting new ones about their products and services within these platforms.

Customers now look to social media for more than just pictures of their friends or kids. Social media users also want to connect with the brands they do business with across all networks. Instagram users enjoy scrolling through curated images of products and locations, while Twitter users enjoy small snippets of current events. A simple visit to any major brand’s page across either of these channels will show that customers use these places to have a one-on-one conversation with the brand.

Social media offers a lot to brands, far more than just a way to communicate with existing and potential customers. Social networks are beneficial because you can get a sense of who your target market is faster and spend less money than by conducting a traditional focus group.

Share New Products Before They Launch

Most businesses look to social media to increase excitement over an upcoming product or service. Using these networks can help the brand field any questions about the new release before it goes to market, making the customer more prepared to purchase on launch date.

A Conversation on Social Media Acts as a Town Hall

More than likely, there are two or more of your customers out there with the same exact question. If one customer asks a question on social media and you answer it publicly, you have just solved another person’s issue without an increase in effort. This saves you time and it also saved your second customer from having to reach out.

Decrease Customer Pain Points

It’s not always easy to locate customer service numbers when you need them. It’s a lot easier for your social media savvy customer to pull up Twitter and ask your brand directly. Reaching out via social media is a far more personal experience and in most cases, the customer will know that a response is coming very soon.

Social Media Conversations are Transparent

For a customer and the brand, a conversation that exists online is open to the public for viewing. Customers will feel like they’re being heard and you can publicly help walk them through their concerns. How you handle this issue will be a public record for your other customers and will also show your commitment to customer success.

How Call Centers Can Increase Effectiveness

A call center can help you respond quickly to customers’ questions and concerns via social media, just like they can over the phone. The agents at Responsive Call Center are rigorously trained in your procedures and protocol, providing you with a seamless brand presence on all platforms of communication. This not only improves customer satisfaction and loyalty, but also saves you time and money.

Whether your brand has an existing social media presence or you’re just starting to dip your toe into the water – it’s time to consider adding customer service via social media to your offerings for your customers. Responsive Call Center can help you do that by responding to social media posts and private messages on behalf of your company, giving your customers the immediate response they are looking for. Contact us today!