Responsive Call Center Leadership

Our answering service management team has many years of experience in call center, telephone answering and operational call management. Our flat answering service outsourcing management structure enables effective decision-making which ensures a fast response to any request from our clients, giving us the opportunity to customize our services.

Work Environment

Our team will focus efforts on workforce management. We will make sure through our training and HR departments that we constantly elevate the skills and knowledge of our operators. More importantly, our leadership has put in place performance and development plans to make sure our operators are happy and motivated to perform their job to the best of their ability.

Our friendly and up-beat work culture has paid off and ensures operators arrive to work when they’re scheduled to and in good spirit. Our management team constantly helps our employees envision what their short and long-term goals are so they stay determined to reach that objective and perform well.

High Standards

All our answering service representatives are monitored and constantly tested to evaluate their performance. We have a team that strives for perfection and seeks constantly opportunities for improvement . We have in-house quality assurance department that listens to calls and ensures operators are following procedures by marking off checklists. The representatives are given a score and advised after analyzing a certain number of their calls. If needed, operators are pulled off live calls and go through a customized training session until their performance meets “gold” standards.

Seasoned Supervisors

All our operators work under the close supervision of our Supervisors who have many years of experience in national phone service, call center operations and problem resolution. Our live operators are trained to follow procedures and to resort to their supervisor who can also take care of escalated calls. All of our supervisors report to their regional managers and provide weekly reports so upper management is aware of operations. Supervisors meet in a weekly basis with their supervisees to exchange ideas.

Executive Team


  • George Otte
    George Otte

    CEO / President

    George Otte

    George Otte
    CEO / President

    George Otte, entrepreneur at heart, started a local, South Florida computer repair company at the young age of 21. His business provided successful regional technical support to nearby homes and small businesses in the area. Three years later, George expanded his business by pioneering the remote repair industry and began servicing computers via the Internet nationwide. To support his remote services, George hired on-call technicians in different locations and decided to outsource his main office of operations in Lima, Peru.

    In 2006, George completed the acquisition of Geeks on Site of Dallas, TX and merged it to his nationwide operations. After testing methods that would lead to a profitable growth in a scalable manner, George succeeded and was able to open additional call center agencies.

    In 2012, George founded Responsive Answering, a nationwide telephone answering service. During the first few months, George was able to acquire three answering service companies in Pennsylvania and South Carolina. He now manages several facilities in different locations.

    Later in 2013, George acquired Phase V, an existing fulfillment, direct mail, and contact center with a diversified portfolio of customers, including work dating back to the early 1980s.
    George continues to encourage innovation as well as successful business growth. Recently in 2015 George founded Otte Real Estate, a privately-held real estate investment firm.

    From the early days and initial employees in South Florida to the current Geeks on Site team of over 100 full time and 200 part-time workers in the U.S., Peru and Nicaragua, George is a strong believer of “hands-on” management.

    George graduated from Florida International University and has a Bachelor’s Degree in Business Management. He earned a Microsoft Certified Systems Engineer (MCSE) Certification just a year out of high school.

    George enjoys regular travel both for business and pleasure between offices throughout the Americas and Europe.

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  • Vivian Borja
    Vivian Borja

    Marketing Director

    Vivian Borja

    Vivian Borja
    Marketing Director

    Vivian Borja is the Marketing Director for Responsive Answering Service. Vivian is a dynamic, multicultural and multi-lingual senior marketing professional and has over 15 years of experience.

    Vivian earned her MBA degree from Florida International University in 2003. Since then, she has built a reputable track record of business development and market share growth in places such as Johnson & Johnson, Covidien, and Western Union. The cornerstone of her philosophy is team building coupled with creativity and innovation to see market trends and anticipate growth; which has been the nucleus of her success in the consumer market, financial, IT and medical products and service industries.

    Vivian has been responsible for the diversification of customer acquisition channels, as well as the development of advertising programs for all of Otte’s companies & customer segments (B2C & B2B) that have positively impacted the organization’s business expansion.

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  • Eric Valdez
    Eric Valdez

    Corporate Controller

    Eric Valdez

    Eric Valdez
    Corporate Controller

    Eric Valdez is the Corporate Controller for all of Otte’s companies, including Responsive Answering Service. As Controller, he is responsible for overseeing the financial function of this highly diversified company.

    With an MBA from the University of Florida, Mr. Valdez has thrived while working with Responsive. He has more than 20 years of experience in corporate finance and international business in which he acquired while previously working with several global and publicly traded companies, including KPMG, Viacom (Fortune 500), Lennar (Fortune 500), and Experian.

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Management Team


  • Kathy Esposito
    Kathy Esposito

    Director of Operations

    Kathy Esposito

    Kathy Esposito
    Director of Operations

    Kathy is a seasoned call center professional with more than 35 years’ experience managing insourced and outsourced operations at multi-national companies. Kathy is a skilled leader with a keen sense of what is needed to elevate operational performance, while creating a fun and highly productive work environment.
    Prior to Responsive Call Center, Kathy served as the director of operations at Alorica, one of the largest BPO providers in the world; as well as the director of operations for US Airways. Kathy has been responsible for improving operational efficiency, as well as client and employee satisfaction. She has played a key role in the industry, and has successfully transitioned significant call center operations into outsourced providers.

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  • Casey Meredith
    Casey Meredith

    Software Administrator

    Casey Meredith

    Casey Meredith
    Software Administrator

    Casey Meredith has over 9 years of experience in the call center and answering service industries. She joined our Pittsburgh location in 2007 as an agent, later promoted to supervisor, and since then has been a proactive member of our team. Her inquisitive nature promoted an interest in industry systems and software which lead to her being involved in IT. Casey’s hands on experience and innovative outlook offer our client’s new service opportunities that meet each and every one of their needs.

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Site Managers


  • Vicki Bassler
    Vicki Bassler

    Pittsburgh Site Manager

    Vicki Bassler

    Vicki Bassler
    Pittsburgh Site Manager

    Our Pittsburgh location has been operating and providing quality services since 1980. Site manager, Vicki Bassler, has seen this innovative company go from pens and notepads to computers and advanced IT software. During her 33 years at PTAS, Vicki has become a loyal and avid team leader.

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  • Lou Ann Whelchel
    Lou Ann Whelchel

    South Carolina Site Manager

    Lou Ann Whelchel

    Lou Ann Whelchel
    South Carolina Site Manager

    Lou Ann Whelchel is the site manager for our location in South Carolina. She has over 14 years of experience working with the company, accompanied by additional managerial experience which she’s accumulated over her professional career. She is visionary and encourages those around her to be their very best; providing top-notch services in a positive work environment.

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  • Gabriel Saavedra
    Christina Lamb

    Florida Site Manager

    Gabriel Saavedra

    Christina Lamb
    Florida Site Manager

    Christina Lamb has over 20 years of proven customer service experience within corporate, private and government organizations. Among her professional years, she has thrived as a training facilitator, script and procedure writer. She continues to offer a progressive approach and a proven track record of successful quality management, project management, process improvement and workforce management.

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Sales Team


  • Joe Dickinson
    Joe Dickinson

    Key Accounts
    Executive

    Joe Dickinson

    Joe Dickinson
    Key Accounts Executive

    With over 35 years of sales and management experience on a national level, Joe has developed a seasoned portfolio. He joined Responsive Answering Service in 2012 and he continues to thrive while currently based in the Pittsburgh, PA Office.

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  • Chris Jamison
    Chris Jamison

    Key Accounts
    Executive

    Chris Jamison

    Chris Jamison
    Key Accounts Executive

    Chris joined Responsive in the year 2016. He has over 25 years of experience working in sales and brand development, and has established a profound understanding of international sales, finances, and business development. He is recognized as a dedicated and charismatic member of the technology and telecommunications industries.

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